Privacy Policy

This Privacy Policy describes how CLEAN NETWORK LONDON LTD, a company registered in England and Wales under company number 13718128, with its registered office at 6-8 Bonhill Street, London, England, EC2A 4BX, (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website https://facilitiesnetwork.co.uk/ (the “Website”).

1. Introduction

We are committed to protecting the privacy and security of your personal data. This policy explains how we collect and use your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following types of personal information:

• Information you provide to us:

• • When you use our contact form, sign up for a newsletter, or otherwise communicate with us, you may provide us with your name, email address, phone number, and any other information you choose to provide.
  • We also collect information you provide when you register for an account, subscribe to our services, or make a purchase. This may include your billing address, shipping address, and payment information.

• Information we collect automatically:

• • When you visit our Website, we may automatically collect technical data, including your IP address, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to access our Website.
  • We use Google Analytics to collect information about how visitors use our Website. Google Analytics uses cookies to gather this data, such as which pages you visit, the time you spend on each page, and how you arrived at our Website. This information is aggregated and anonymised, and we use it to improve the functionality and content of our Website.

3. How We Use Your Information

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data for the following purposes:

• To respond to your enquiries and requests.
• To provide and manage the services you have requested.
• To improve our Website and services.
• For internal record-keeping.
• With your consent, to send you marketing communications about our products and services.

4. Legal Basis for Processing

Our legal basis for processing your personal data includes:

• Contract: To fulfil our contractual obligations to you.
• Legitimate Interests: When our use of your data is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
• Consent: Where you have given us clear consent for a specific purpose.
• Legal Obligation: To comply with a legal or regulatory obligation.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your data with trusted third parties who provide services on our behalf, such as IT support, website hosting, or analytics providers. We only provide them with the personal information they need to perform their specific services and require them to protect their data.

6. Data Security

We have implemented appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way. We also limit access to your data to employees and third parties who have a business need to know.

7. Your Rights

Under UK GDPR, you have the following rights regarding your personal data:

• The right to be informed about how your data is used.
• The right to access the personal data we hold about you.
• The right to rectification if the data we hold is inaccurate or incomplete.
• The right to erasure (“right to be forgotten”).
• The right to restrict or object to processing.
• The right to data portability.
• The right to withdraw consent at any time.

If you wish to exercise any of these rights, please contact us using the details below.

8. Contact Information

If you have any questions about this privacy policy or our data protection practices, please contact us:

Email: office@cleannetwork.co.uk

Postal Address: 6-8 Bonhill Street, London, England, EC2A 4BX

9. Changes to this Policy

We may update this privacy policy from time to time. The latest version will always be posted on our Website.